Purchasing a sump pump from Sump Pumps Direct provides you with the same service options as if you were to purchase one from your local home improvement warehouse.
If you have a problem with your pump while it is under warranty, the home improvement centers won't repair it for you. They will simply refer you to the manufacturer for technical support or to a local service center, like taking your car to the dealer for warranty work.
Sump Pumps Direct works the same way.
Rest assured all engine equipment is covered by a warranty through the manufacturer.
In many cases, it's a simple issue that can be resolved over the phone. We suggest that you contact the manufacturer's technical support line.
They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you.