How To Pick The Perfect Water Alarm
Reclaiming a finished basement from flood damage can be just as costly as finis...
Local Pickup FAQ's
+
Share This Product
Recommended Accessories
Expert Recommended Accessories
Selected by Jim, our Expert
Required Accessories
9
These accessories are required to properly setup/install this product.
Optional Accessories
10
Features
- PHCC Pro Series Connect WiFi Module
- Connects to compatible PHCC Pro Series systems
- PHCC 1730 / 1850 / 2400 Backup Systems & PS-C22 / PS-C33 Combo Systems
- DFC2, VSC2 & DVSA Primary Pump Switches
- Connects Using Home WiFi*
- Requires No Monthly Monitoring Fee
- Requires an internet connection and wireless router (Not Included)
- Advanced Notifications
- Sends emails, text notifications, and status alerts
- Receive alerts on your phone, tablet, or computer
- Requires downloadling Android or Apple app
- Glentronics Connect Site
- Allows users to check system status 24/7/365
- Easy Set-Up
- Connects via USB or remote terminal on pump system/controller
- High Water Float HWF (Sold Separately)
- Provides an extra later of protection
- Includes:
- Wi-Fi module w/ Mini USB cable, Micro USB cable & 5V 1A USB charger
- Remote terminal cable, Pro Series battery pack & 12V battery cable
- Mounting Hardware
***Manufacturer Notice: With the ever-evolving landscape of technology, some mesh networks do not work with this version of the Pro Series CONNECT Wi-Fi Module (PS-Wi-Fi). Pro Series Pumps is hard at work solving the issue. A new version of the WiFi module equipped to work seamlessly with mesh networks is in the production pipeline and will be available by the end of the year.
Specifications
PS-WIFI
General Information
Product Category
Water Pump Accessories
Pump
Remote Monitoring
Yes
Overview
Product Category
Water Pump Accessories
Consumer Warranty
1 Year
UPC
717301122965
Reviews
(37)
Pro Series PS-WIFI Reviews & Ratings
Customer Photos and Videos
Customer Rating
3.41
(37 Ratings)
58% recommend this product
5
(15)
(15)4(6)
(6)3(3)
(3)2(5)
(5)1(8)
(8)
Works, In The Leosest Definition Of The Word
By ndb217
Illinois
Purchased 01/24/2024 |
Review Posted 01/27/2024
I bought this to add to my existing setup, which I am very happy with and is quite high quality. As others have mentioned, this device is a "bare minimum" offering with very old, functionally deprecated standards. The wifi connection requires 802.11G, which was standardized in 2003, requires 2.4Ghz, and has been considered "legacy" for many years now. I had to install an older access point specifically to support this device, which is both irritating, adds to unnecessary complexity, and only after reading these comments did I realize what I needed to support to make it work. If I'd known of the limits, I would have likely refrained from this purchase. I wanted some external visibility and this seemed like a reasonable option. I probably should have read the reviews first - that's on me.
As others have mentioned the reporting is very limited, too. I get more information from my Sense electrical monitor than I do this thing. Don't buy this unless you absolutely need what it provides, which is not a lot. I may return it, it provides me no value and in fact makes other things like my home network more complex and less reliable.
As others have mentioned the reporting is very limited, too. I get more information from my Sense electrical monitor than I do this thing. Don't buy this unless you absolutely need what it provides, which is not a lot. I may return it, it provides me no value and in fact makes other things like my home network more complex and less reliable.
ndb217 Does Not Recommend This
Was this review helpful?
Manufacturer Response
Thank you for purchasing our products and for your feedback, we do appreciate it. We are always trying to improve our products, so if you have any further suggestions or questions about the product in general please feel free to reach out to our service team at 800-991-0466 option 3. We're here to help from 8-6 Monday - Friday central time.
Rating Breakdown
2/5
2/5
2/5
2/5
Cons:
Bad Instructions, Low Quality, Outdated technology with very little valueadd.
An Important Add-On
By Anthony L
Ohio
Purchased 11/13/2023 |
Review Posted 12/06/2023
The pro Series Wifi module was very easy to setup. I use it along with my Pro Series 1850 Backup Sump Pump system. It monitors any changes that affect the operation of the backup system and alerts me by email of a problem no matter where I am. I haven't been able to configure it to send a text alert yet but the email alert works fine. It is moderately priced and PED was very easy to deal with.
Anthony L Recommends This
Was this review helpful?
Rating Breakdown
4/5
5/5
5/5
4/5
Pros:
Easy To Use, Price, I'd Buy It Again, High Quality
Cons:
None
Your Only Option For GlenTronics
By Philip M
Michigan
Purchased 08/25/2023 |
Review Posted 09/19/2023
Would prefer to have a Pump Spy connected to my sump pump. A pump spy would provide more information.
Philip M Recommends This
Was this review helpful?
Rating Breakdown
3/5
3/5
4/5
3/5
Pros:
Easy To Use
Wifi Backup System
By Glen S
Illinois
Purchased 07/06/2023 |
Review Posted 08/18/2023
This was just terrible!! I spent a lot of time trying to get it to connect to my wifi system. I had to call the manufacture only to find out it does not work on my wifi system and will have to wait about 6 months till a new one is completed in manufacturing.
Glen S Does Not Recommend This
Was this review helpful?
Expert Response
Very sorry you're experienced issued with this module. If this issue is related to a Mesh network connection, please reach out to Adam @ Pro Series
(800) 991-0466
(800) 991-0466
Jim O.
Sump Pump Expert
Manufacturer Response
Sorry to hear you are having issues getting the Wi-Fi module connected to your home internet. It sounds like you already contacted our support team, but if not we can be reached at 800-991-0466 option 3.
Rating Breakdown
1/5
2/5
1/5
1/5
Cons:
Expensive, Bad Instructions
Big Disappointment. Nothing But Trouble.
By Richard H.
Ohio
Review Posted 07/30/2023
I have been trying everything imaginable to get this Wi-Fi module to work as it is supposed to. I called once and spoke to someone at the company who said it has a weak signal and that it has to be installed within 20 feet of the router. Obviously, this is a problem. It shouldn’t have been a surprise to the company that they are being used in basements. Using an extended data cable that did not come with the device. I got it as close as I could and it connects now but it loses the connection after a few hours for some unknown reason. Also, it does not reconnect ever, so I have to completely start from scratch, reset it, enter all the information again, and the same thing keeps happening over and over. It is worthless. It’s just unacceptable that the company sells this device and then makes it the buyers problem to deal with the fact that it does not work. I guess it’s possible to get it to work if you have some kind of computer knowledge, but for somebody who doesn’t, like me, it’s impossible, and I have plenty of Wi-Fi devices that work just as they’re supposed to, and I’ve never had a problem. Very disappointing. I spent a lot of money purchasing this sump pump, the C 33, and having it installed. I never would’ve purchased it if I knew that the Wi-Fi feature would not work. This is false advertising.
Richard H. Does Not Recommend This
Was this review helpful?
Expert Response
Pro Series provides a 1-Year Warranty on this item. For troubleshooting / warranty support, Pro Series can be reached directly at
(800) 991-0466
(800) 991-0466
Jim O.
Sump Pump Expert
Manufacturer Response
Sorry to hear you're having problems with our Wi-Fi module staying connected to your network. If distance is causing the issue, there are several solutions for this such as installing a Wi-Fi range booster between somewhere between your internet modem and our Wi-Fi module. These devices are usually inexpensive and should solve your problem with dropped connections. Also, if you wanted to reach back out to us, we can have one of our Wi-Fi module specialists work with you on finding a permanent solution for this. We can be reached at 800-991-0466 option 3 and are here to help from 8-6 Monday - Friday central time.
Rating Breakdown
1/5
1/5
1/5
1/5
Cons:
Bad Instructions, Low Quality, Difficult To Use, Unreliable
WiFi Uses 802.11g
By Scott
Illinois
Purchased 04/06/2023 |
Review Posted 04/20/2023
There are a few reviews stating this device will not connect to their wireless network. Many newer Wi-Fi routers are not configured to communicate with the older 802.11g by default. This module is using a bit outdated WiFi version which is 802.11g. I am using a newer ASUS WiFi router that defaults to 802.11ax. 802.11ax, 802.11ac, and 802.11n will not work with this device. You will have to downgrade the Wi-Fi connection type to 802.11g (2.4 GHz) in the settings of your Wi-Fi router.
Also as others have pointed out, a strong WiFi signal is needed. I had to use the entire length of the data cable and mount this Wi-Fi module higher on the wall. My ASUS Wi-Fi router shows a strength of -63dBm. The device would periodically drop and reconnect until I moved the device to gain better signal strength. The device is now staying connected solid to my ASUS Wi-Fi router.
I also purchased the Pro Series DFC2 - Deluxe Controller System that this Wi-Fi module is paired with. It does give me the piece of mind via text and email messages in the event of a power outage, float problem, or pump running continuously. Status can be viewed via a website they provide. I do wish the device showed more stats on the web site such as number of pump cycles per day and the time of the last pump test and/or pump cycle.
Also as others have pointed out, a strong WiFi signal is needed. I had to use the entire length of the data cable and mount this Wi-Fi module higher on the wall. My ASUS Wi-Fi router shows a strength of -63dBm. The device would periodically drop and reconnect until I moved the device to gain better signal strength. The device is now staying connected solid to my ASUS Wi-Fi router.
I also purchased the Pro Series DFC2 - Deluxe Controller System that this Wi-Fi module is paired with. It does give me the piece of mind via text and email messages in the event of a power outage, float problem, or pump running continuously. Status can be viewed via a website they provide. I do wish the device showed more stats on the web site such as number of pump cycles per day and the time of the last pump test and/or pump cycle.
Scott Recommends This
Was this review helpful?
Rating Breakdown
4/5
5/5
5/5
5/5
So Far So Good
By David R
Vermont
Review Posted 02/21/2023
The installation was easy and set up only took ten minutes, I did lose wi fi once but system came back online. I did get a router extender for a stronger signal. The real test is when we go away for awhile. Let you know.
David R Recommends This
Was this review helpful?
Rating Breakdown
4/5
4/5
4/5
4/5
Hoping For Alerts
By Garry M
IL
Review Posted 02/14/2023
I bought this along with the PHCC-2400 battery back up pump so I would get alerts if the back up pump was running or in case of a power outage. I've only had the system in place for a week so I can't give a long term review on this module, however it did send alerts when I tested it by unplugging this system as well as the main pump and allowing this pump to run. I did however run into issues while trying to link this module to my home internet. The signal it puts out is very limited, so I had to stand within a few feet of the module while working to link it to my home internet. This was a real pain and I was a bit leery at the time if it would work. Since then it has been online and I have been able to check the app on my phone to see the status. It is my hope that in the event my main pump fails for whatever reason, this back up system works and I get alerts.
Garry M Recommends This
Was this review helpful?
Rating Breakdown
4/5
4/5
4/5
4/5
Cons:
Bad Instructions
These Work Great
By MG
New York
Review Posted 12/21/2022
These work great and just as advertised. Quick and reliable notifications.
MG Recommends This
Was this review helpful?
Rating Breakdown
5/5
5/5
5/5
5/5
Pros:
Easy To Use, I'd Buy It Again, Reliable, Light Weight
Cons:
None
Wifi Module
By Thomas M
Ohio
Review Posted 08/14/2022
I cannot get the unit to connect to my wifi. I complained to Gentronics and they sent me a new module with different firmware since I have Spectrum as my internet provider. Well, that didn’t work either. So when I have another hour to spend on the phone I will call to troubleshoot it. Not pleased as of right now
Thomas M Does Not Recommend This
Was this review helpful?
Manufacturer Response
Sorry to hear you're having problems getting that Wi-Fi module connected. It sounds like you already spoke with us so I'm sure when you call back we should be able to get this resolved for you. Our service team can be reached at 800-991-0466 option 3 and we're here to help from 9-5 Monday - Friday central time.
Rating Breakdown
2/5
1/5
1/5
1/5
How-To Articles
How to Pick the Perfect Sump Pump Switch
While the quality of your pump is important, it's useless without a reliable su...
How to Pick the Perfect Back-Up Battery
Whether you like to be prepared or are someone who has had to clean up a floode...
Sump Pumps How-To Library
Articles, Tips and Buying Guides from Our Experts
Manuals
Ask A Question!
*Required Fields
+
Thank You For Submitting Your Question
Your submission has been sent successfully. Please give our experts up to two business days to respond.
Media Gallery
Pro Series Connect WiFi Module
Customer Review Images
