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Basement Watchdog BW4000 CONNECT® 1/2 HP Combination Primary & Backup Sump Pump System w/ Battery & Acid
Model:
SPD-BW4000KIT
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Features
Style
Combo
GPH
4000 Gallons
Switch Type
Vertical
- Protect Your Basement from Flooding
- Provides both primary and backup pumping capabilities
- Primary pump will operate as long as it is receiving A/C power
- A/C fails or excessive water into sump than pump can handle
- The backup sump pump will begin pumping automatically
- Exclusive Monitoring System
- Sounds alarm and flashes during failure or required maintence
- Combination System includes:
- 1/2 HP (BW1050) AC pump (3200 GPH @ 10')
- BW Special (BWSP) Battery Backup System (1850 GPH @ 10')
- Dual Float Switch
- Both pumps have two redundant floats on each switch
- If one float fails to operate, the second float takes over
- Detailed installation instructions complete with pictures
- Already assembled for easy installation
- Compact footprint fits in any size sump pit
- USB Port For Connection to Watchdog / Pro Series Wifi Module
- Allows for advanced notification and system status
- Requires Watchdog / Pro Series Wifi Module (Sold Separately)
- ***INCLUDES Battery Box, Battery & Acid***
Specifications
SPD-BW4000KIT
![specs product image PID-2474](/products-image/150/SPD-BW4000KIT_2474_600.jpg)
Base
Min Sump Basin Size
12 Inch
Motor
Battery Included
Yes
Thermal Protection
Yes
Oil Free Motor
Yes
Pump
Housing Material
Cast Iron
Handles Solids
No
Float Type
Vertical Float
GPH @ 0 feet
4000
GPH @ 10 feet
3200
Backup GPH @ 0 feet
2600
Discharge Port Size
1-1/2 Inch
Check Valve Included
Yes
Manual Override
No
Backup GPH @ 10 feet
1850
Engine
Horsepower
.5 HP
Overview
Consumer Warranty
2 Years
Product Width
11 Inches
Product Height
18 Inches
Reviews
(58)
Basement Watchdog SPD-BW4000KIT Reviews & Ratings
Customer Photos and Videos
![review video 1](https://img.youtube.com/vi/D_cpUfU3fiA/1.jpg)
Customer Rating
4.29
(58 Ratings)
57% recommend this product
5
(42)
![](/images/full-stars-15x15.gif)
4
(4)
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3
(3)
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2
(5)
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1
(4)
![](/images/full-stars-15x15.gif)
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
I Did Not Have The Best Luck With This Pump After Time
By Richard M.
Little Ferry, New Jersey
Purchased 02/16/2013 |
Review Posted 01/14/2019
Let's start with the positive - It was really easy to set up and worked great for the first year. The battery went bad after about a year - and my guess was it was being overcharged by the charging unit. It was not actually a bad Battery to begin with. So I got another battery and used my own charging unit and made my own control box with a delay for the 12 volt system. I have a back round in electronics and battery charging systems so this was not a big deal for me.
So -- I get a lot of ground water when it rains so for 6 years (with the new battery) the system worked great and often with my modifications, however this weekend the main pump was not working correctly - simply the bottom had corroded so bad the pump was pushing the water out the side not the top - I replaced the Main 120 volt pump with another and attached the still working 12 volt to it and made my own combo. So the summary is I would not purchase this package again. I would have expected a little longer life span than 6 or 7 years.
So -- I get a lot of ground water when it rains so for 6 years (with the new battery) the system worked great and often with my modifications, however this weekend the main pump was not working correctly - simply the bottom had corroded so bad the pump was pushing the water out the side not the top - I replaced the Main 120 volt pump with another and attached the still working 12 volt to it and made my own combo. So the summary is I would not purchase this package again. I would have expected a little longer life span than 6 or 7 years.
Richard M. Does Not Recommend This
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Manufacturer Response
We thank you for purchasing the Basement Watchdog BW4000 system 6-7 years ago. Average life of any manufacturers primary pump is 7 years. So it appears from your description you were right there. We do apologize this did not meet your expectations. If you ever need assistance with our products please call our service team at 800-991-0466 option 3 for technical assistance.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
3/5
3/5
3/5
3/5
Pros:
Easy To Use
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Lasted for 2Yrs / 4 Months and Main Pump Failed - 4 Months out o
By B H
PLYMOUTH, Michigan
Purchased 06/15/2016 |
Review Posted 11/02/2018
From the day I received this product, I have been disappointed. Up until today it did a good job of keeping my basement from flooding, however the quality of the controller is extremely cheap, there are wires going everywhere, and I've never been happy with how the unit connects to the AC outlet. Having it fail just out of warranty confirms that I did not make a good investment from the beginning.
B H Does Not Recommend This
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Manufacturer Response
Thank you for your review and feedback of the BW4000 system. We are sorry to hear that you had some issues with the system. We would like to help you resolve whatever problems you are having with it. Even if your unit is just out of warranty, I’m sure we can help you out in some way. I would recommend calling our service team at 800-991-0466 option 3 for further assistance.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
1/5
1/5
1/5
1/5
Cons:
Durability, Unreliable, Low Quality, Short Pump Life
Very Poor Product
By Dennis
Orchard Park, New York
Review Posted 09/28/2018
Have replaced pump 3 times, last for 2 yrs side of pump rust out leaving large hole side of pump. THEN 12 volt pump would start, alarm would go off. Another problem is battery, when you get new battery putting in acid is real pain, also battery monitor tells you battery needs to be replaced after 6 months , going to different brand. Had enough
Dennis Does Not Recommend This
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Manufacturer Response
Thank you for your review and feedback of the Bw4000 System Kit. We are sorry to hear that you had some issues with the pump over the years. We would like to solve these issues for you if you still have the product. Experiencing the same issues with several pumps indicates a unique situation pertaining to your sump pit. These pumps are designed for storm water pits. In environments that have a corrosive materials, it may shorten the life of the pump. A Pro tip to extend the life of any pump is to clean out the pit every six months. We would recommend calling our service team at 800-991-0466 option 3 for further assistance. We can also provide some tips on filling the battery
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
1/5
1/5
2/5
1/5
Cons:
Expensive, Unreliable, Durability, Low Quality
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Good Design Executed Wrong
By Shirley H.
New Providence, New Jersey
Purchased 11/05/2011 |
Review Posted 09/04/2018
Good design, but execution of the idea is not good. I don't think I want to babysit a system this much. I chose wet battery because on the shelf battery might not be fresh, but what is the point if I have to add water every six month and replace acid every two years. Second, the quality of pumps are very poor. I thought I was unlucky, but the fact I replaced three pumps in six years speaks for itself. It was not luck, it's quality issue. I am moving to Zoeller this round. I can not recommend this product to anyone.
Shirley H. Does Not Recommend This
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Manufacturer Response
Thank you for your review and feedback of the Bw4000 System Kit. We are sorry to hear that you had some issues with the pump over the years. We would like to solve these issues for you if you still have the product. Experiencing the same issues with several pumps indicates a unique situation pertaining to your sump pit. We would recommend calling our service team at 800-991-0466 option 3 for further assistance. If you were using the wet cell battery, water will evaporate and will need to be replenished periodically. We do not recommend ever adding additional battery acid to an existing battery. We do offer sealed batteries as an alternative. All sump pump pits do require periodic preventive maintenance to keep the pumps in great working condition and it will add to the life of the pump or system.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
4/5
1/5
2/5
2/5
Pros:
Features
Cons:
Durability, Unreliable, Difficult To Use
Pump Body Corroded within 2 Years
By Donald D.
Saint Louis, Missouri
Review Posted 08/03/2017
Had a Basement Watchdog installed 2 years ago, in a pool equipment room - under pool deck, below grade, covered. This was for the purpose of removing water from pool leaks as well as ground water seepage. For 2 years the pump worked great, no problems, was very pleased with it. However, it stopped pumping today - pump was running but water was going nowhere. When I removed pump from sump to inspect it, I discovered that the pump body had corroded and there was a gaping hole in the side, rendering the pump useless. Should this happen? I realize this is not a typical basement setting, but should a pump corrode in 2 years?
Donald D. Does Not Recommend This
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Expert Response
These backup sump pump systems are designed for indoor, ground water (Sump) applications only. Your application was taking in pool (chlorinated or saline) water, which is EXTREMELY corrosive to pumps not designed to handle those chemicals. So to answer your question, YES, it would corrode in an application like that. Please keep in mind that by using this system in an application like that, your warranty will not be honored by the mfg.
![Jim, the Sump Pump Expert](http://www.powerequipmentdirect.com/images/experts/article-expert-10.png)
Jim O.
Sump Pump Expert
Manufacturer Response
We thank you for purchasing our product. We apologize the pump did not last longer in the outdoor pool pit. These pumps are designed for storm water pits. In environments that have a corrosive materials/chemicals, it may shorten the life of the pump. A chemical pump usage would be advisable for your situation. We would recommend calling our service team at 800-991-0466 option 3 for further assistance.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
5/5
2/5
3/5
2/5
Pros:
Features, Quiet
Cons:
Durability
Poorly Engineered
By Alex K.
Brookfield, Wisconsin
Review Posted 05/11/2017
About 9 months ago I had purchased the BW4000 (1/2 hp primary with the 1/3 secondary and battery backup). This is my first house that I am doing a long flip on and wanted to do everything right and not cut any corners. So, with the basement watchdog I had a 2 pump system with battery backup and an on demand backup generator for the whole house..thinking the apocalypse couldn't flood my basement....well not true.
Once spring hit in Wisconsin and the snow melted and the rain came the pumps check valve were very poor you could hear the water rush back through them. As you can imagine after not very long the about 2 weeks of the wet season the primary pump failed. Not a problem I thought. I called Glentronics (the manufacturer) and they next day'd me a replacement primary.
I still had power, no issue the secondary should be able to keep up....wrong again. The secondary pump only runs off the battery so when the battery dies it cannot charge fast enough to keep up with the use. After not too long the battery was drained and the basement flooded.
At the end of the story the AC controller failed along with the primary pump. I added an additional check valve above the entire system to prevent the back rush. If I were to do it again I would just build in 2 normal submersible pumps at 2 different levels and call it a day. The backup generator has a 20 second delay before the pumps could pick back up.
Once spring hit in Wisconsin and the snow melted and the rain came the pumps check valve were very poor you could hear the water rush back through them. As you can imagine after not very long the about 2 weeks of the wet season the primary pump failed. Not a problem I thought. I called Glentronics (the manufacturer) and they next day'd me a replacement primary.
I still had power, no issue the secondary should be able to keep up....wrong again. The secondary pump only runs off the battery so when the battery dies it cannot charge fast enough to keep up with the use. After not too long the battery was drained and the basement flooded.
At the end of the story the AC controller failed along with the primary pump. I added an additional check valve above the entire system to prevent the back rush. If I were to do it again I would just build in 2 normal submersible pumps at 2 different levels and call it a day. The backup generator has a 20 second delay before the pumps could pick back up.
Alex K. Does Not Recommend This
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Manufacturer Response
We are very sorry to hear that your basement flooded during the melting of the snow and the rain storms. Normally the battery backup can run intermittently for a couple of days but if it was running often enough it can discharge faster than it is able to recharge. The run time of the battery would be dependent on the battery being used. You can also parallel connect two batteries together to double your backup runtime if needed on the Basement Watchdog Special Plus system. You mentioned having a 3rd check valve, the system already has 2 built in check valves and we would highly recommend removing the extra check valve you have installed to prevent further issues and it will reduce the overall efficiency of the pumps.
I know we already replaced the primary pump for you but if you should have any other questions or problems please call our service team at 800-991-0466 option 3.
I know we already replaced the primary pump for you but if you should have any other questions or problems please call our service team at 800-991-0466 option 3.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
1/5
1/5
4/5
3/5
Pros:
Easy To Use, Quiet
Cons:
Expensive, Low Quality, Unreliable
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Sump Pump Replacement
By Niazahmed S.
Batavia, Illinois
Purchased 04/18/2016 |
Review Posted 06/20/2016
I had a watchdog battery back pump with a RIGID primary pump. The Watchdog controller and pump went dead so I googled and purchased the primary/and watchdog system thru Sump Direct.The delivery was quick and prices right.
I had a professional plumber install it.
Here's where problem started. The System(Primary Pump) went on/off often and each time on/off three times? Sump Pump sold me a switch for about 40 that had a longer delay. I paid Plumber again to install it.It is now On/off twice instead of four times.
The Installation money I spent and the Nuisance It means that this would be the last time I buy the complete system. I may buy just the battery operated secondary pump but stick with RIGID as my primary Pump. Just DON'T LIKE the primary pump!
I had no clue on the operation details of the primary Pump. Its a Lousy design! Thanks.The sump pump direct people were helpful, though. All in all the system plus installation cost me$1300.
I had a professional plumber install it.
Here's where problem started. The System(Primary Pump) went on/off often and each time on/off three times? Sump Pump sold me a switch for about 40 that had a longer delay. I paid Plumber again to install it.It is now On/off twice instead of four times.
The Installation money I spent and the Nuisance It means that this would be the last time I buy the complete system. I may buy just the battery operated secondary pump but stick with RIGID as my primary Pump. Just DON'T LIKE the primary pump!
I had no clue on the operation details of the primary Pump. Its a Lousy design! Thanks.The sump pump direct people were helpful, though. All in all the system plus installation cost me$1300.
Niazahmed S. Does Not Recommend This
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Expert Response
Please accept my apologies for any issues that you experienced with your pump system. The latest correspondence that I see from Matt at Basement Watchdog on 5/12/16 was:
I spoke with him this afternoon as well as his contractor. There was nothing actually defective and the pump was short cycling because of the amount of water he was getting from all the rains. The situation has been resolved and they will be mounting the primary and backup floats higher up on the pipe to reduce the amount of time it cycles. He also wanted to upgrade the dual float controller to a DFC1.5 so it has the adjustable timer on it and he’s going to set the run time to 45 seconds.
I’m helping him out with the DFC1.5 switch keep him happy so everything should be good now.
If this is not the case and you are still having problems with the pump and/or switch, please let me know.
Sincerely,
Jim Owiecki
Sump Pumps Direct Product Expert
969 Veterans Pkwy Unit C
Bolingbrook, IL 60490
630-685-0025 Direct
james@pedstores.com
PowerEquipmentDirect.com
I spoke with him this afternoon as well as his contractor. There was nothing actually defective and the pump was short cycling because of the amount of water he was getting from all the rains. The situation has been resolved and they will be mounting the primary and backup floats higher up on the pipe to reduce the amount of time it cycles. He also wanted to upgrade the dual float controller to a DFC1.5 so it has the adjustable timer on it and he’s going to set the run time to 45 seconds.
I’m helping him out with the DFC1.5 switch keep him happy so everything should be good now.
If this is not the case and you are still having problems with the pump and/or switch, please let me know.
Sincerely,
Jim Owiecki
Sump Pumps Direct Product Expert
969 Veterans Pkwy Unit C
Bolingbrook, IL 60490
630-685-0025 Direct
james@pedstores.com
PowerEquipmentDirect.com
![Jim, the Sump Pump Expert](http://www.powerequipmentdirect.com/images/experts/article-expert-10.png)
Jim O.
Sump Pump Expert
Manufacturer Response
We thank you for allowing us to assist you with this. As Jim mentioned our customer support supervisor was able to reach out to your contractor and find out what was going on. We are happy that you are now set up properly and were able to help with this misunderstanding.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
1/5
1/5
1/5
2/5
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Primary lasted slightly over 3 years...
By Kelly W.
New Jersey
Purchased 02/24/2016 |
Review Posted 02/24/2016
Purchased this setup after Sandy in Nov. 2012. Has been running like a champ.
Had the lowest float pickup on the primary pump's caged Float Switch stop working about a year ago. Adjusted the 2 float switches (Primary and Backup) and let it run off the float's top pickup.
After hearing the primary pump kicking on more frequent the usual during heavy rain. Checked and noticed there is a jet of water shooting out the side of the Primary Pump's upper shroud/case. Seems a crack about 3" long in the upper casing has happened.
I get a LOT of minerals in the ground water. The Sump is to relieve the water pressure from under the basement's slab during heavy rains. The minerals buildup on the housing of the primary pump (specifically on the metal, plastic stays clean). Once a year I would remove the Primary pump and clean the buildup off of it. Seems like it has weakened the metal after a few years.
Just Ordered the newer "Green" Primary Pump. Hope the casing holds up a bit longer then 3 years....
I've also done the vinegar routine. With the amount of water that flows into and out of the sump basin it doesn't seem to make a difference.
Had the lowest float pickup on the primary pump's caged Float Switch stop working about a year ago. Adjusted the 2 float switches (Primary and Backup) and let it run off the float's top pickup.
After hearing the primary pump kicking on more frequent the usual during heavy rain. Checked and noticed there is a jet of water shooting out the side of the Primary Pump's upper shroud/case. Seems a crack about 3" long in the upper casing has happened.
I get a LOT of minerals in the ground water. The Sump is to relieve the water pressure from under the basement's slab during heavy rains. The minerals buildup on the housing of the primary pump (specifically on the metal, plastic stays clean). Once a year I would remove the Primary pump and clean the buildup off of it. Seems like it has weakened the metal after a few years.
Just Ordered the newer "Green" Primary Pump. Hope the casing holds up a bit longer then 3 years....
I've also done the vinegar routine. With the amount of water that flows into and out of the sump basin it doesn't seem to make a difference.
Kelly W. Recommends This
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Manufacturer Response
We thank you for your review and recommend that you give us a call so that we can provide you with some tips on how to preserve your pump in this kind of mineral situation for much longer.You can contact us M-F 9-5 CST AT 800.991.0466 Ext 3 for tech support.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
4/5
4/5
5/5
4/5
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Good product
By Anh D.
Wichita, Kansas
Purchased 08/23/2015 |
Review Posted 10/05/2015
The price not bad and easy install and you never worry flooding in your basements.
Anh D. Recommends This
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Manufacturer Response
We are happy that you are satisfied with our products. Thank you for your feed back. We sincerely appreciate your business
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
5/5
5/5
5/5
5/5
![Verified Buyer](http://www.powerequipmentdirect.com/images/icon_buyer_verified.png)
Dead after two years
By Todd O.
Millington, Michigan
Purchased 02/17/2013 |
Review Posted 07/17/2015
Installed this in February 2013. Alarm went off yesterday. Checked it out and had a main pump failure. For $600 plus I expected it to last a little longer.
Todd O. Does Not Recommend This
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Expert Response
I'm sorry to hear of the issues you are experiencing with your Basement Watchdog pump. This pump carries a 3 year warranty through Basement Watchdog. Please call their tech support line at 800-991-0466 for further assistance. They are very receptive to handling customer issues weather it's in or out of warranty. If you have any problems, please let me know.
Sincerely,
Jim Owiecki
Sump Pumps Direct Product Expert
800-710-7499 X125
630-685-0025 - Direct
james@pedstores.com
Sincerely,
Jim Owiecki
Sump Pumps Direct Product Expert
800-710-7499 X125
630-685-0025 - Direct
james@pedstores.com
![Jim, the Sump Pump Expert](http://www.powerequipmentdirect.com/images/experts/article-expert-10.png)
Jim O.
Sump Pump Expert
Manufacturer Response
We are sorry to hear about your concerns and would love to be of assistance to you. We also recommend you call us directly for further assistance.
![Basement Watchdog](http://www.powerequipmentdirect.com/manufacturers-images/basement_watchdog_175.gif)
Rating Breakdown
2/5
2/5
2/5
2/5
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Manuals
SPD-BW4000KIT
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